How long does it take for my order to start?

The start time may vary depending on the service you choose. Most orders are processed shortly after they are placed. We recommend checking the start time listed on the service page.

How can I contact the support team?

You can contact us through live support on our website. You can also log in to your account and create a support request for help with your orders or payments.

How can I track my order?

You can track your order from the “My Orders” section after logging in to your account. You can also check your order status using your order number.

What should I do if I entered the wrong link or username?

If you entered the wrong link, username or order details, please log in to your account and create a support request, or contact us through live support. Our team will review your order and assist you.

Do I need to share my password to place an order?

No. You do not need to share your social media account password to place an order on BuyFansHQ. A username, profile link or post link is enough.

What exactly does BuyFansHQ sell?

BuyFansHQ sells social media growth packages — followers, likes, views, subscribers, members and live viewers — for Instagram, TikTok, YouTube, Twitter (X), Telegram, Twitch, Kick and Facebook. Each package is a fixed quantity at a fixed price, delivered to the public account or content link you provide at checkout.

Do I need to create an account to order?

You can browse and reach checkout without an account, but creating one is recommended: order history, live delivery status, support tickets and balance top-ups are all tied to your account. Registration takes an email address and a password.

Which payment methods are accepted?

Checkout accepts the payment methods listed on the payment step of your order, including card payment and bank transfer where enabled. Prices are shown in euro (€). If you choose bank transfer, use the payment notification form after sending the transfer so your order can be released.

Is my order visible to other people?

No. Order details stay inside your account and are not published anywhere on the site. The only visible outcome is the change in the public counter on your own profile or content.

Can I cancel an order after paying?

An order can be cancelled only while it is still pending and has not started processing. Once delivery has begun it cannot be reversed, because the quantity is already being distributed. Open a support request with your order number as early as possible if you need a cancellation.

Why is my order still pending?

The most common reasons are: the account was switched to private, the link entered points to deleted or restricted content, or the platform is temporarily rate-limiting new activity on that account. Check those three first, then open a support request with your order number if the status has not changed.

Will buying followers get my account banned?

BuyFansHQ never asks for or uses your password, so your account credentials are never exposed. That said, every platform has its own terms of service, and buying engagement can conflict with them. We deliver gradually rather than instantly to keep the growth pattern natural, but the decision to use the service is yours and you should read the platform’s rules before ordering.

Do you offer refills if the numbers drop?

Where a service is marked as covered, yes. If you see a significant drop shortly after your order is completed, open a support request with your order number and a short description. Our team reviews the order and arranges a refill when the drop falls within the covered window.

How do I track an order without logging in?

Use the order tracking page and enter the order number sent to you after payment. It shows the current status without requiring a login.

Can I split one package across several posts or accounts?

No. Each order is delivered to the single link or username entered at checkout. To spread volume across several posts or accounts, place a separate order for each one — smaller orders on multiple pieces of content usually perform better than one large order on a single post.

In which languages is support available?

Support is available in English, Turkish, German and French through live chat and the support ticket system inside your account.

Do prices include VAT?

The price shown on each package is the amount charged at checkout in euro (€). Any applicable tax treatment is shown on the payment step before you confirm the order.

What is the smallest order I can place?

The smallest package varies by service — some start at 25 or 50 units, others at a few hundred. Every package size and its price is listed on the relevant service page, so you can start small and scale up once you have seen how delivery behaves on your account.

Do you work with agencies or resellers?

Yes. Agencies and freelancers manage multiple client profiles from a single account: each order is tied to the link entered at checkout, and the full order history stays in one place. Account balance top-ups make repeat ordering faster.

How long does a live viewer package last?

Weekly packages keep the viewer count active across your streams for one week; monthly packages do the same for a full month. Your channel needs to be live for the viewers to be applied — start the package before you go live so the count is already in place when the stream opens.